ThoughtSpot · TMT
TMT leader reaches 75% self-serve analytics rate with ThoughtSpot
75% self-serve rate · 15,000 users on search-led analytics
At a glance
Key metrics
75%
self-serve query rate
15,000
business users onboarded
60%
reduction in report-dev backlog
Challenge
The situation
Business users waited weeks for dashboards. Analytics teams were buried in ad-hoc requests. Executive reporting was always "too late."
Approach
How we delivered
- 01 Deployed ThoughtSpot on Snowflake as the search-led analytics layer.
- 02 Modeled certified worksheets in partnership with business domains.
- 03 Rolled out an enablement program — 15,000 users in 6 months.
Architecture
Solution architecture
ThoughtSpot on Snowflake (live query). Certified worksheets authored with domain owners. Sage (AI-assisted) enabled with guardrails on certified objects only.
Architecture diagram placeholder
Data flow across source systems, platform, governance, and activation layers.
Outcomes
Measured results
- 75% self-serve query rate.
- 60% reduction in report-dev backlog.
- Executive "data latency" reduced from days to minutes.
Technology
Tech stack
Analytics
- ThoughtSpot
- ThoughtSpot Sage
Data platform
- Snowflake
“Our business teams ask the data questions they used to email us.”
Related
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